At N S Enterprises (operating NS Attire), we stand behind every piece we sell. This Refund Policy details the conditions, timelines and process for returns, exchanges and refunds.
1. Return Eligibility
Items are eligible for return if:
- The return request is initiated within 7 (seven) days of the delivery date.
- The item is unused, unwashed and unaltered.
- The item is in its original packaging with all tags, labels and accessories intact.
- Proof of purchase (order number and invoice) is provided.
2. Non-Returnable Items
The following are final sale and not eligible for return or exchange:
- Items marked as "Final Sale" or sold during clearance events.
- Customised, monogrammed or made-to-measure pieces.
- Items returned without original tags, packaging or with signs of use.
- Items damaged due to customer misuse or improper handling.
3. Return Process
- Email care@nsattire.com with your order number and reason for return.
- Our team will respond within 24 hours with reverse-pickup details or a return shipping address.
- Pack the item securely in its original packaging. Reverse pickup is typically scheduled within 3–5 business days.
- Once received, the item undergoes a quality check (1–2 business days).
- Refund is initiated upon successful inspection.
4. Refund Timelines
| Payment Mode | Refund Method | Timeline From Inspection |
|---|
| UPI | Original UPI account | 3–5 business days |
| Cash On Delivery | NEFT/Bank transfer | 5–7 business days |
Refund initiation occurs within 48 hours of our quality team approving the return. Bank processing times are not within our control.
5. Reverse Shipping Charges
- Damaged, defective or wrong items: Free reverse pickup. Full refund including original shipping charges.
- Size exchange: Free reverse pickup. No additional charges.
- Change of mind: A reverse pickup fee of ₹99 is deducted from the refund amount.
6. Exchanges
Size exchanges are processed at no additional cost, subject to stock availability of the replacement size. If the requested size is not available, a full refund is processed instead.
7. Damaged Or Defective Items
If your item arrives damaged or defective, please:
- Photograph the item and packaging within 48 hours of delivery.
- Email care@nsattire.com with photos and order number.
- Do not use or wash the item.
We will arrange immediate replacement or full refund (your choice) within 5 business days.
8. Order Cancellation
Orders can be cancelled free of charge within 4 hours of placement, before dispatch processing begins. Refer to our Cancellation Policy for full details.
9. Refund Not Received
If you have not received your refund within the stated timeline:
- Check your bank statement and UPI app transaction history thoroughly.
- Allow an additional 2 business days for inter-bank settlement.
- If still not received, email care@nsattire.com with your order number — we will provide the refund reference number for follow-up with your bank.
10. Grievance Redressal
For unresolved refund concerns, escalate to our designated Grievance Officer:
Randhir Singh · grievance@nsattire.com
Grievances are acknowledged within 24 hours and resolved within 15 calendar days as per IT Rules 2021.