Cancellation Policy

This Cancellation Policy details the conditions and process for cancelling orders placed on NS Attire, operated by N S Enterprises.

1. Customer-Initiated Cancellation

You can cancel your order free of charge within 4 (four) hours of placement, provided the order has not yet entered our dispatch processing.

After 4 hours or once the order is marked as "Processing" or "Shipped", cancellation is no longer possible. In such cases, you may opt to return the item once delivered, subject to our Refund Policy.

2. How To Cancel

Send an email immediately to care@nsattire.com with the subject "Cancellation Request — [Order Number]" and include:

• Your order number (e.g. NSA250515XXXXX)
• The registered email or phone used at checkout
• The reason for cancellation (optional but helpful)

You may also call us at +91 7240808290 during working hours (Mon–Sat, 10 AM – 7 PM IST). Email is preferred for written record.

3. Refund On Cancellation

• Prepaid (UPI) orders: Full refund initiated within 24 hours of cancellation confirmation. Reflects in your UPI account in 3–5 business days.
• COD orders: No payment was collected, so no refund is needed. The order is simply marked as cancelled in our system.

4. Merchant-Initiated Cancellation

N S Enterprises reserves the right to cancel any order at our discretion in the following circumstances:

• Suspected fraudulent activity or unauthorised payment.
• Pricing or stock errors discovered after order placement.
• Non-serviceable delivery pincode discovered after order placement.
• Inability to reach the customer for verification (for high-value or COD orders).
• Force majeure events affecting our ability to fulfil the order.

In all such cases, you will be notified within 24 hours and a full refund (where applicable) will be initiated immediately. No cancellation charges apply.

5. Partial Cancellation

If your order contains multiple items and only some are unavailable or to be cancelled, we may process a partial cancellation. The remaining items will ship as planned and the cancelled portion (including proportional shipping) will be refunded.

6. Return-To-Origin (RTO)

If a parcel is undelivered due to incorrect address, customer unavailability after multiple attempts, or refusal to accept:

• Prepaid orders: Refunded in full once the parcel is back in our warehouse, less reverse shipping if applicable.
• COD orders: No charge to the customer. Future COD privileges may be restricted after repeated RTOs to safeguard our operations.

7. Grievance Redressal

For unresolved cancellation concerns:

Randhir Singh (Grievance Officer)
grievance@nsattire.com

8. Contact

For cancellation requests: care@nsattire.com · +91 7240808290