Grievance Redressal

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, N S Enterprises has appointed a designated Grievance Officer to address customer concerns in a transparent and timely manner.

1. When To Approach The Grievance Officer

Please reach out to the Grievance Officer in the following situations:

• Unresolved complaints despite contacting customer support.
• Concerns about misuse or unauthorised access to your personal data.
• Reports of objectionable, infringing or unlawful content on our website.
• Disputes regarding refunds, cancellations or order delivery not resolved at the support level.
• Requests to exercise your rights under the DPDP Act 2023.

2. How To Submit A Grievance

Send a written grievance via email to grievance@nsattire.com with the following details:

• Your full name, registered email and phone number.
• Order number (if applicable).
• Detailed description of the grievance.
• Supporting documents or screenshots (if any).
• Preferred resolution outcome.

Please use the subject line: "Grievance — [Brief description]" to help us prioritise.

3. Resolution Timeline

• Acknowledgment: Within 24 hours of receipt.
• Investigation & response: Within 15 calendar days of receipt, as mandated by IT Rules 2021.
• Complex matters: If additional time is required, you will be informed in writing with reasons and revised timeline.

4. Escalation Pathway

If your grievance is not resolved to your satisfaction by our Grievance Officer, you may escalate to the following authorities:

• National Consumer Helpline: 1915 · consumerhelpline.gov.in
• Consumer Forum (District/State/National) as applicable under the Consumer Protection Act, 2019.
• Data Protection Board of India for matters under the DPDP Act 2023 (once operational).

5. Confidentiality & Fair Treatment

All grievances are handled with strict confidentiality. We do not retaliate against complainants and ensure equitable treatment irrespective of the order value or customer history.

6. Anonymous Reports

For reports of unlawful or objectionable content involving third parties, anonymous submissions are accepted. However, for personal data rights or order-related grievances, identification is required to verify your relationship with our service.

7. Governing Jurisdiction

All grievances and disputes are governed by Indian law and subject to the exclusive jurisdiction of the competent courts in New Delhi, India.